Damaged item with no exchange

After I collected a sideboard from Coricraft Port Elizabeth and opened the item at home I noticed that the item was damaged. Since I had to collect the order I only opened once at home. After opening and noticing the damages I took pictures and email them to the sales rep that assisted me, I also called them to inform them. The response was that the manager would contact me. In short the manager emailed me saying that all items are inspected at collection and that no exchange will be taking place, Thus they expected me to open the item at the warehouse and expect it before taking it. Which is absolutely ridiculous as I would then need to transport after the packaging have been removed. So note to self, if you ever buy from them either pay the crazy amount for delivery or open all items at the warehouse in the parking area so you able to inspect it and load it without packaging.

At least I know where i won't be shopping for furniture again.