CUSTOMER SERVICE SEVERALY LACKING

Ordered a couch approx 19 Sept 2023 First problem the invoice reflected the incorrect colour of material chosen. The time frame was more than advised at the point of sale No follow up from them ever - and had to chase up the sales rep Jan who is just plain disinterested. Blamed me for the delivery period being later than expected, becuase I did not pay the second half of the acount- BUT they had not sent the second invoice, and nor did they tell me when it would arrive specifically. The delivery people damaged my frond door frame and my powder coated gate frame. I wrote this on te delivery note, and sent an email to the delivery team and Jan, the sales man. Nothing heard at all. I chased up with the manager Rachelle, at Table Bay mall store from which it was purchased, and she was helpful, but she needed the delivery team / warehousing to contact me. The order TBT012552 was delivered on the 8 November 2023 and no one has dealt with the damage issue to date ( 18 Nov) I am happy with the couch -

BUT In summary- few of their staff understand the word cusotmer service; They want your money upfront ( charge R850 for a delivery one ONE two seater couch) and are very pushy about that; if I could have paid the balance COD I would have taken off an amount for the damages which occured. ( I suspect they know there are often damages...)