Customer Service failure

<p>I purchased two couches from Coricraft in July and they were delivered to my house. Within a week I noticed that the one couch had a flaw in the stitching and called the Century City store where I made the purchase. I was told someone would call me back ... no one did so I called again ... and again no one called me back. After 6 phone calls I managed to speak to a gentleman whoconfirmed that there was noting noted on my order and proceeded loaded a complaint onto the system and I was told that the assessor would call me to arrange a viewing of the couch. After 2 days and no contact I called again and arranged for the assessor to view on the Tuesday morning (08/08/2017). On the Monday afternoon I received a voice mail message saying that the assessor was off and wouldn't be at the appointment on the Tuesday and would contact me again to arrange a convenient viewing time. I didn't hear back and on Friday (11/08/2017) there were 4 missed calls (I was driving so unable to answer the phone) so I called back. I was told that the assessor was at my property to view and no one was home. I confirmed that no one was home and that no arrangements had been made. I was then told that according to the system a new couch had been ordered and was to be delivered to me on Monday (14/08/2017) so I didn't need to worry about the assessor. I was asked what time would be convenient for the delivery and I said between 9am and 12pm. This morning (14/08/2017) I get a phone call saying that the assessor has been trying to reach me to arrange a viewing ... there are no missed calls on my cellphone so not sure how the assessor was trying to reach me. I advised Garth (who called) that I was told that a new couch was being delivered. He said he would look into it and call me back. After 2 hours I called him and he confirmed that a new couch was en route to me. He then told me that the couch will be delivered between 1h30pm and 3h30pm. I told him that there won't be anyone available at that time as I had arranged someone to be there this morning. I have now scheduled the collection and delivery to happen on Wednesday 23/08/2017 before 12pm ... will I be inconvenienced yet again? </p>