Customer service done right

There was a huge slip-up with a couch order that I placed online which resulted in a 12 week delay on the couch I purchased. The Coricraft call center, specifically Karen, delivered the most exceptional customer service to make up for this. Not only was a loan couch provided to me, Coricraft also refunded me the difference between the price I paid and the promotional price that the couch was now priced at. Karen kept in constant contact and I am super impressed with the quality of my new couch when it was delivered.

Businesses make mistake and things may go wrong but the way Coricraft handled this issue and went out of their way to limit any further inconvenience to me as their customer, they now have a customer for life who is telling everyone about this company and their amazing service.