Cushion Missing - No feedback or support

I took delivery of my couch on the 19th of August but to my disappointment there was a back cushion missing!

I have since filed two complaints with the Fourways branch (where I bought the couch) since Saturday the 19th of August regarding my incomplete order/delivery!

Still today I am waiting to hear back from them...

I can't understand how it takes almost a week to find out why my cushion is missing. I really hope that I am not going to get the excuse that the cushion wasn't made because since last Saturday when I filed the first complaint, I could have had a new cushion made.

I expect this to be resolved immediately!