Cunning Coricraft keeping your cash

Ordered a rug 3 weeks ago. It never arrived despite repeated calls to follow up. Requested a refund and Coricraft are holding back the refund because, and I quote “they are ironing out teething problems with their new courier”. The carpet is sitting in some warehouse somewhere and therefore I cant receive a refund!!!! Some 20 calls and emails later. So while Coricraft has internal issues the customer is out of pocket. NEVER AGAIN! Not worth the all my time and energy.