Cresta Coricraft blatant lies

I placed an order at Coricraft Cresta for a couch, carpets, and a headboard, paying the full amount upfront. During the purchase, I was clearly told by staff in front of my family that the headboard would arrive from Cape Town within 2 weeks. The couch and carpets were delivered on time — but the headboard? That was delayed for 2 MONTHS without any proactive communication or real apology.

When it finally arrived, they had the audacity to now tell me I must come collect it myself — even though I already paid for delivery as part of the original purchase. Suddenly, they’re claiming I now need to pay extra again or fetch it myself. A complete bait and switch.

Even worse — everything is said verbally, but the moment you ask for something in writing, they change their story to cover themselves. It’s manipulative, dishonest, and outright disrespectful. They push a convenient narrative, contradict themselves, and conveniently hide behind one-sided documentation after taking your money.

I was refused a refund on the headboard despite the delay and their blatant lies. It’s clear they don’t care about integrity, customer experience, or standing by their word — just about making the sale and offloading the risk onto you.

Never again will I use Coricraft. They’ve lost my trust, my money, and any future business. Avoid them at all costs.