1 reviews | Active since Mar 2009
Couch Frame Noisy and Tv Cabinet Short Legs
I ordered the below items on the 21st of June 2015:<br> <br> Elliot Daybed stock code *** and Wilson TV Cabinet stock code ***. The TV Cabinet was delivered the week after it was ordered (I think) and once I fastened the legs of the cabinet did I notice that two of the legs, in the middle of the cabinet are too short, when *****ed in they do not touch the floor, so therefore do not support the weight and are not fulfilling their purpose. This was reported via email to Constance at [Email Removed] on the 17th of July 2015. When they later delivered the Elliot Daybed, this was reported again on the electronic device (think it's a PDA) when I signed for the daybed. Until today, no one has contacted me in this regard. After a couple of weeks of receiving the daybed, I noticed a noise when pressing on the left arm rest, sounds like the frame is loose. This was telephonically reported to the branch I ordered the daybed from. I reported it to Kaylen Modramoothoo on the 21st of September, as well as the short legs of the TV Cabinet. Kaylen telephonically confirmed that he logged a complaint on the system and someone would contact me. I'm still waiting!
Our call centre will contact you to assess the couch and exchange the cabinet. We are so sorry for the lack of communication , it seems as if the original complaint was not received.
Kind Regards,
Olga de Pinho
Quality Manager
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Our call centre will contact you to assess the couch and exchange the cabinet. We are so sorry for the lack of communication , it seems as if the original complaint was not received.
Kind Regards,
Olga de Pinho
Quality Manager
***
***
