NC
Nadia C

1 reviews | Active since Mar 2009

01 Oct 2015, 13:31

Couch Frame Noisy and Tv Cabinet Short Legs

I ordered the below items on the 21st of June 2015:<br> <br> Elliot Daybed stock code *** and Wilson TV Cabinet stock code ***. The TV Cabinet was delivered the week after it was ordered (I think) and once I fastened the legs of the cabinet did I notice that two of the legs, in the middle of the cabinet are too short, when *****ed in they do not touch the floor, so therefore do not support the weight and are not fulfilling their purpose. This was reported via email to Constance at [Email Removed] on the 17th of July 2015. When they later delivered the Elliot Daybed, this was reported again on the electronic device (think it's a PDA) when I signed for the daybed. Until today, no one has contacted me in this regard. After a couple of weeks of receiving the daybed, I noticed a noise when pressing on the left arm rest, sounds like the frame is loose. This was telephonically reported to the branch I ordered the daybed from. I reported it to Kaylen Modramoothoo on the 21st of September, as well as the short legs of the TV Cabinet. Kaylen telephonically confirmed that he logged a complaint on the system and someone would contact me. I'm still waiting!

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Replies (1)
Coricraft Group
Coricraft Group's reply05 Oct 2015, 10:06
Official
Hello tmc356,

Our call centre will contact you to assess the couch and exchange the cabinet. We are so sorry for the lack of communication , it seems as if the original complaint was not received.

Kind Regards,

Olga de Pinho
Quality Manager
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