Corricraft poor quality couches

I bought a 3 seater couch and a two seater couch at Corricraft in Hemingways mall East London. I received them end of February 2022. In June I started noticing that on the 3 seater couch the corner of it is tearing off. I went back and complain about it and it was taken in for repairs. When they returned it, it was not properly fixed. I complained again they said they take in again for repairs in September that never happened. I waited no further communication was done. I complained again last week that the couch was taken for repairs. They arranged for the couch to be taken in today the 29th of November and the warehouse manager called me yesterday the 28th of November to confirm that they'll collect the today the 29th of November. I called them and they firstly took me back and forth and I was finally told that they are busy offloading at Hemingway mall and they 'll go back to the warehouse, then they'll come and collect the couch. The couch was not collected as per the arrangement for the second time. Corricraft service is sooo poor. They are soo sweet when you're buying and when they are making arrangements for the couch to be collected, however they are not keeping their promises. Poor service and I even told them this morning at the warehouse that their service is poor they need to improve.