Corricraft George Mall: Bad customer service

I bought a Christmas gift with three glass candle holders in a black holder a few days ago. Even though they bubble rubbed the glass holders separately, the quality of the glass was obviously of poor quality and when I took it out to gift wrap two of the three glasses broke in thousands pieces within the bubble wrap. Obviously they should have packed it in a box because of the fragility of the glass which they did not. Because we have been excellent clients and purchased almost all our holiday home furniture at this store adding to thousands and thousands of Rands, we said no problem, we are sure they will replace and/or sell us other glasses. But NO, they were quite rude, said it was our fault, none of the managers were available telephonically and/or otherwise. Eventually one of the sales ladies (Marie) phoned us this morning and said the managers agreed that they are not interested in assisting us to solve the problem (please note we did not want anything for free - we wanted to salvage the problem which they said 'not our problem'). The PR damage they did for the store is hopefully worth the R549 they 'gained' now … not on my watch unfortunately! I will not even visit your stores ever again and nobody I know will either. It is clear that the quality of the products are so poor that even bubble wrapping cannot 'protect' it. In general, the way in which this was handled is evidence of lack of training, bad management, lack of s****s, do not know how to deal with clients, how to try and assist clients, how to maintain good customer relationships, etc. - in general very bad customer relationship building!! Good luck with restoring your reputation for a mere R549!!!