Corocraft - biggets disappoint ever

i purchased a lounge suite and dining room chairs, i was advised it would be solid furiniture as its leather. from the day i received the 1st purchase to date, it was just one thing after the other. if the couches werent aligned, it was sagging in, the dining chairs was distorous, one long, one short, not even, the seats sag in. the last person. in sept 2022 it was supposed to go through Botha and 2 quality assessors, on arrival the lounge suite and chairs were still not correct. how does it pass inspection by 3 people when the initial assessor explained to me how the couch must be and each time he came to assess the furniture said it wasn't correct, coricraft prides itself in quality handmade furniture to last a life time , i sadly disagree to this.. Olga De Pinho was the last person to send me an email, i responded however no feedback.response from her todate. her words were keep it as is or request for it to be uplifted.. easy for her to make those statements as she doesnt have to live with furniture that hasn't been delivered as per their specs. a leather lounge suite is supposed to be solid. each seat sinks in, the joint seat even worse. its not firm, the alignment according to how botha said it must be done isn't done, i have a long email trail of correspondence and photos.. hoping that this will reach their CEO and something can be done. my whole lounge dining area was co ordinated to colour schemes and decor according to the lounge and dining suite purchased. also to add on,my furniture was pain in CASH. im really disappointed as now im sitting with a pathetic piece of furniture that we are too scared to use in the event it just gets worse...