Coricrafts poor service

In the beginning of January my mom and I purchased 2 rugs and a headboard from coricraft one rug being for my mother the other items for myself the lady on the floor told us it would take 2 weeks for the rugs to be delivered and 6 weeks for the headboard. 9 weeks later we eventually got a call that our rugs and headboard arrived after calling and asking on numerous occasions. In the interim my mom had purchased a rug from a different supplier and went into the store to request a refund the store acknowledged her refund and said they would process it for her. A few days later the store delivered our items including my moms rug after she requested a refund after calling Coricraft to say she did not want the rug anymore the response she got was ' oh we thought you were joking.' She returned her rug filled out refund forms again and was promised her refund. 3 weeks later she still does not have a refund after calling and eventually speaking to a manager she was told there was an error in the process of the refund. When will she get her refund? are they waiting to accumulate as much interest as possible before they actually process the refund? I two weeks after ordering my 1st lot of items ordered 5 dining chairs again I was told this would take 6 weeks... we are now going on 8 weeks without the chairs being delivered last week I was told I could collect the chairs from the warehouse I was not able to do that so the store said I would then be able to collect them this week from the store... surprise surprise I call in today to confirm if i can collect my chairs? I get told not his week only next week??? Are you kidding me 10 weeks for 5 chairs. I am also waiting for the consultat to get back to me this happens every time you contact them they promise to get back to you and never ever do... to say that coricrafts customer service is disgusting is an understatement. Your service delivery is terrible. And the customer journey I have experienced has been completely disappointing. I will never purchase anything from coricraft again!!!