Coricraft - very disappointing after-sales service

Unfortunately another bad review. And another mistake on our part was not checking HelloPeter for reviews on this company before we ordered something from them. Not sure if Coricraft even monitors HelloPeter for reviews, seems not as they don't respond. But anyhow, here goes. We ordered 2 x 3-seater Rosco couches in February 22, waited 8 weeks for delivery as it had to be manufactured. We paid a pretty penny for these couches, again thinking that the name Coricraft lends itself to premium, quality and exceptional service. A couple of days days after delivery, a piece of scrambled egg fell on the couch, and taking a clean chemical-free damp cloth to wipe it, the Zambezi Exotic leather came off! Immediately send mail to our sales consultant with pictures so that we have it on record (as it was still within the 7 days 'cooling off period') and to ask for their advice. Because surely a "brand-new" manufactured leather couch should not have this issue? Email was acknowledged and that was it. On Monday 1 May in the evening, my husband ran his hand down the side of the back cushion and what do you know ... there was a rather long tear on the side where the seam came lose!! Again, remember this is a supposed "brand-new" couch. How was a quality check done on these couches before delivery? I then sent a mail to e-mail addresses in the hope that it will be resolved quicker than going via the store we bought the couches from. Obligatory auto-reply e-mail was received the next day advising someone will be in contact, and 4 days later still no e-mail, phone call whatsoever. Next time it will teach me to rather support other well-known brands and especially local businesses. Tafelberg Furnishers has always given us good service, Bayview Furniture in Gansbaai was excellent in their service and very quick revert with new bedset when we picked up a tear in the bedset as they delivered. I will make it a point to discourage people from buying anything from Coricraft, if I can spare someone else the dissatisfaction, frustration and overall disappointment of dealing with this company, I've done my due.