Coricraft very bad service
I bought 2 leather couches at coricraft Klerksdorp. It was delivered after 10 days. Damaged! Now they told me it is natural marks. I send them the photos. Even the delivery guy took photos. Now they dont want to guve my money back. They want to keep 10%. Every time I try to phone klerksdorp branch they dont answer not even their manager sellphone nr.
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Coricraft Group's replyOfficial
30 Jan 2025, 11:08Dear Mandie,
We appreciate you taking the time to share your experience with us.
We are sorry to hear that you are unhappy with the natural characteristics of our exotic leather. Upon following up on your order, we confirmed that a checklist explaining the unique natural markings of leather was reviewed and signed. Please note that it is mandatory and included in our terms and conditions that a 10% handling fee is non-refundable, as this service has already been rendered. Our team is currently arranging the collection of the couch from your home so that we can proceed with the refund. If you need further assistance, please let us know.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are sorry to hear that you are unhappy with the natural characteristics of our exotic leather. Upon following up on your order, we confirmed that a checklist explaining the unique natural markings of leather was reviewed and signed. Please note that it is mandatory and included in our terms and conditions that a 10% handling fee is non-refundable, as this service has already been rendered. Our team is currently arranging the collection of the couch from your home so that we can proceed with the refund. If you need further assistance, please let us know.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply30 Jan 2025, 11:08
Official
Dear Mandie,
We appreciate you taking the time to share your experience with us.
We are sorry to hear that you are unhappy with the natural characteristics of our exotic leather. Upon following up on your order, we confirmed that a checklist explaining the unique natural markings of leather was reviewed and signed. Please note that it is mandatory and included in our terms and conditions that a 10% handling fee is non-refundable, as this service has already been rendered. Our team is currently arranging the collection of the couch from your home so that we can proceed with the refund. If you need further assistance, please let us know.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are sorry to hear that you are unhappy with the natural characteristics of our exotic leather. Upon following up on your order, we confirmed that a checklist explaining the unique natural markings of leather was reviewed and signed. Please note that it is mandatory and included in our terms and conditions that a 10% handling fee is non-refundable, as this service has already been rendered. Our team is currently arranging the collection of the couch from your home so that we can proceed with the refund. If you need further assistance, please let us know.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
's updateReviewer Update
30 Jan 2025, 16:06You didnt even send someone out to come and look at the damage. This is not natural. Send someone to look. And give me your ne. It only show ****** on your nr and email.
's update30 Jan 2025, 16:06
Reviewer Update
You didnt even send someone out to come and look at the damage. This is not natural. Send someone to look. And give me your ne. It only show ****** on your nr and email.