Coricraft unresponsive to complaints

Good day, I have bought 2-off expensive 3 seater lodge couches in January which Coricraft did deliver on time. I paid extra for the leather to be scotchguarded, but I am fairly sure that both couches are NOT scotchguarded. We had a juice spill on one of the couches and wiped it off immediately, but it left a ugly stain. I went into the Coricraft Branch in Cradlestone and the sales person confirmed that this should NOT happen as they are both scotchguarded. I have sent 2 seperate complaints to *** (as directed by a Coricraft sales person at the Cradlesstone branch) inclusive of pictures but have had no feedback yet. I have also called Coricraft last week Friday - 13th May and the person (Andre) said that he will give me feedback on Saturday, which he did not do. I need someone from Coricraft to contact me SOONEST to sort this out as the service I have been getting thus far is REALLY BAD.