CORICRAFT UNPROFESSIONAL

Coricraft does not want to give me back my money (4 weeks later, I am still waiting for a refund). So, I bought a 3 seater leather couch during their sale in Feb 2022, I paid for my couch online (PayU on 26 Feb 2022, they acknowledged receipt of payment on the same day), they delivered the couch on 31 Mar 2022, unfortunately the couch did not fit in (by the kitchen door, and I do not have a balcony). I returned the couch and asked for a refund on 02 Apr 2022, up to this day, I have not received my refund, I keep calling and going to the shop (Coricraft Centurion mall), and Louise the manager there always says they have made payment and she will email me the proof of payment. How does it take so long to just refund money back into my account? I am so not happy about this.