NSN
Natasha Singh Natasha.judhoo
1 reviews | Active since Dec 2023
10 Dec 2025, 22:46
Coricraft Umhlanga terrible service
I purchased carpets from Coricraft at the Crescent in Umhlanga in June 2026 to the value of R9000. In October I called the manager at Coricraft to let him know that the carpets are looking frayed, unravel edges, warped. It looks deteriorated within 5 months. The Manager said he will look into it,he never got back to me. When I called again after 2 weeks he said he's going to give me feedback. He still didn't,I called him after another week. He then said there's nothing that he can do about my carpets as they have no warranty. I'm terribly disappointed and frustrated that this is the response I get from a store as reputed as Coricraft.
Helpful (0)
Replies (2)0
Replies (2)NSN
Natasha Singh Natasha.judhoo's updateReviewer Update
10 Dec 2025, 22:47Sorry June 2025
NSN
Natasha Singh Natasha.judhoo's update10 Dec 2025, 22:47
Reviewer Update
Sorry June 2025
Coricraft Group's replyOfficial
19 Dec 2025, 15:28Dear Natasha,
As advised by the showroom, the condition described is consistent with normal wear and tear, which unfortunately is not covered under a product warranty. This was communicated to you following your enquiry.
We appreciate you taking the time to share your experience and apologise for the lack of follow-up from the store. We will address this internally to ensure improved communication going forward.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
As advised by the showroom, the condition described is consistent with normal wear and tear, which unfortunately is not covered under a product warranty. This was communicated to you following your enquiry.
We appreciate you taking the time to share your experience and apologise for the lack of follow-up from the store. We will address this internally to ensure improved communication going forward.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply19 Dec 2025, 15:28
Official
Dear Natasha,
As advised by the showroom, the condition described is consistent with normal wear and tear, which unfortunately is not covered under a product warranty. This was communicated to you following your enquiry.
We appreciate you taking the time to share your experience and apologise for the lack of follow-up from the store. We will address this internally to ensure improved communication going forward.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
As advised by the showroom, the condition described is consistent with normal wear and tear, which unfortunately is not covered under a product warranty. This was communicated to you following your enquiry.
We appreciate you taking the time to share your experience and apologise for the lack of follow-up from the store. We will address this internally to ensure improved communication going forward.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team