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1 reviews | Active since Apr 2022

08 Jan 2024, 22:03

Coricraft - the misfortune of purchasing from this disappointment of an “establishment”

I really would not recommend buying furniture to be ordered from coricraft, our sofas were ordered in November last year, with the sales person advising it would be ready by December, latest being the first week of January. Today we are told that it would be ready 9 weeks from today and if we choose to cancel, we forfeit a portion of our payment. To top it off, their customer service is atrocious. Reading all the other similar complaints from customers on their pages it seems like the company needs to be reported to the consumer ombudsman.

Disappointed and will never support nor recommend consumers supporting this brand.

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Replies (1)
Coricraft Group
Coricraft Group's reply11 Jan 2024, 14:47
Official
Dear DP,

We appreciate you taking the time to share your experience with us.

We are so sorry for any miscommunication around your order completion date. Your couch is ready to be delivered from our KZN warehouse. Our team has been in contact with you to make arrangements for the final payment. We are certain that you are going to love your Manhattan and that it will be the centre of many happy family gatherings.


You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team