Coricraft - Terrible processes and customer relationship management

I have always been a customer but this time im not sure how ill ever return. I bought a bed set on 28 October 2025, which was supposed to take 4-6 weeks to deliver. They called and informed me that the bed would be delivered by the 15th December which I agreed with. And close to the time, they called changing to a much later date which I informed them I do not agree to, I need the delivery on the 15th of December or earlier but not later. Never heard from them after saying they'll call back. On the 16th of December i cancelled the order and requested a full refund as I had also paid for their additional services I.e. delivery. They still didnt respond until I called days later. They then informed me that they would request a refund from headoffice. I insisted that I need my refund urgently as they did not fulfill the transaction agreement and still dont have a bedset for me. They them told me they're closed for refunds for the holidays. What nonsense is this, after taking people's money. Customers cannot be expected to pay in full then made to wait for 3 months as if they're on a laybuy arrangement. Coricraft service delivery and processes are so disappointing. Please can I just have my R14k+ back especially since the bed is clearly nowhere near done as im about to enter January 2026.