Coricraft takes customer service serious

A big shout out for a company that takes customer service extremely serious. I ordered a couch at the beginning of the year, waited 2 months and when it arrived, i had a problem with it. I contacted Coricraft Kramerville, the complaint was escalated and before I knew it, I was contacted by senior staff to address the issue. No excuses were made though there was an acknowledgement of the initial miscommunication. However, it was made clear that the company takes customer service very serious - and they literally walked the talk. My concerns were addressed almost immediately and it worked out better than expected. Having been a customer of Coricraft for over 20 years, it was the first time I had an issue and the professionalism with which my concerns were address were testimony to their promise of excellent service. I would highly recommend Coricraft and they have certainly convinced me that, while miscommunication often takes place, there is no excuse for it and they have won me over with their ability to address my initial concerns, but more importantly, ensure that action is taken to ensure that customers and their concerns/feedback is taken serious. I wish more businesses can follow their example. Thanks again to all involved at Coricraft head office and Kramerville branch.