Coricraft Stole my Money

I ordered new seat foam on 15 Feb 2021 in Cape Town, on the 10 April I went to have it fitted into the seat covers at the warehouse. I needed help from a friend to take me there since my car could not fit the seats. Once there it was found that the foam was cut too big and did not fit the covers. The floor manager said he will escalate it first thing on Monday with his boss and should be able to throw in free cushion fillings.

The week came and I did not hear back and eventually phoned, it sounded like nothing was happening. After a few more calls over a few weeks it was told to me that it will be ready on the 11 June and they will bring it to my house and have it fitted at my flat. 11 June came and went and I have heard nothing back. I phoned and no one knows what's going on with the order. I had surgery done on the 9 June and mentioned to them well in advance that I needed the support from this new seat foam to help with my recovery, but nothing was done. They messed up yet they did not prioritize my order. I constantly need to phone to get meaningless updates such as, "I am sorry and I will escalate with my manager", but nothing is ever done. I have also insisted that they send me an email confirming this correspondence but no email is ever sent to me, which means nothing is being done.

Right now it just feels like Coricraft has ****** my money and given me a massive telephone bill from contacting them constantly. I now need to contact support since every time I contact the Cape Town office and ask to speak to someone about orders gets me put through to a answering machine where as they used to answer my call before. I am just immensely frustrated with the whole situation and wish we never bought this damn couch from Coricraft all those years ago since this service is lower than abysmal.