Coricraft *****ing my money

I am hugely concerned about the response and lack of action from the Coricraft Group. I have in error made a duplicate payment for purchases at the Century City store. I escalated this to the dedicated info desk, the the requured Refund Request form and copy of ID. They failed to process the refund and is using the national lock down situation as an excuse. They did however apologise and made an undertaking via email to do refunds on 31 March and the week thereafter., which they failed to do. All my follow up mails were being read by different officials, with no response or acknowledgement. I have again today queried the matter and received no feedback. There telephone lines are all blocked with a message informing customers that they are closed due to lock down. The emails however are read, and officials are simply not doing there work. I am disgusted and would caution the public to be cautious with this company. Please also note that delivery of the product purchased is now also delayed due to the factory being closed. Your intervention in this matter is appreciated.