CS
Corlia S
1 reviews | Active since Oct 2018
16 Apr 2020, 05:54
CORICRAFT STAFF ***********
I have been trying to close a fully paid up account for three months now. Every month I receive a new statement with extra charges on the account. I have phoned and emailed about this but still nothing. Instead I have to deal with arrogant call centre employees who don't bother to close the account. I would love to speak to someone with some kind of authority within the group.
Helpful (0)
Replies (2)0
Replies (2)
Coricraft Group's replyOfficial
16 Apr 2020, 09:01Dear Corlia,
We apologise on behalf of RCS as they are our account administrator . We have forwarded your complaint on to them . Please note that the response time will be longer due to the lock down.
Kind regards,
Olga de Pinho
Customer Experience Manager
***
***
We apologise on behalf of RCS as they are our account administrator . We have forwarded your complaint on to them . Please note that the response time will be longer due to the lock down.
Kind regards,
Olga de Pinho
Customer Experience Manager
***
***
Coricraft Group's reply16 Apr 2020, 09:01
Official
Dear Corlia,
We apologise on behalf of RCS as they are our account administrator . We have forwarded your complaint on to them . Please note that the response time will be longer due to the lock down.
Kind regards,
Olga de Pinho
Customer Experience Manager
***
***
We apologise on behalf of RCS as they are our account administrator . We have forwarded your complaint on to them . Please note that the response time will be longer due to the lock down.
Kind regards,
Olga de Pinho
Customer Experience Manager
***
***
CS
Corlia S's updateReviewer Update
17 May 2020, 11:48Thank you Olga - I appreciate your reply although I didn't really expect any changes. And with good reason as I just received another statement with more monthly charges.
I understand the delayed response time due to the lockdown but I don't understand the delayed response prior to lockdown? I have asked telephonically, via email and via this platform and still nothing but arrogance from RCS's call centre operators.
I understand the delayed response time due to the lockdown but I don't understand the delayed response prior to lockdown? I have asked telephonically, via email and via this platform and still nothing but arrogance from RCS's call centre operators.
CS
Corlia S's update17 May 2020, 11:48
Reviewer Update
Thank you Olga - I appreciate your reply although I didn't really expect any changes. And with good reason as I just received another statement with more monthly charges.
I understand the delayed response time due to the lockdown but I don't understand the delayed response prior to lockdown? I have asked telephonically, via email and via this platform and still nothing but arrogance from RCS's call centre operators.
I understand the delayed response time due to the lockdown but I don't understand the delayed response prior to lockdown? I have asked telephonically, via email and via this platform and still nothing but arrogance from RCS's call centre operators.