TH
Tess H

1 reviews | Active since Jul 2018

13 Nov 2024, 13:24

Coricraft shocking service

Shocking service from Corricraft Blue Route. Service is sluggish and no one knows what is going on. I ordered two chairs on 23 September. Was promised that they would be ready in 4 to 6 weeks time. Last week was 7 weeks. I had to follow up. I was assured that they would be delivered yesterday to the store on 12 November. Still no call from them to say they had or hadnt arrived. I had organised transport to collect them today and decided to call again today to make sure they were ready. Now been told only next week.....that is now 9 weeks!!! Ask why has this happened...no one can answer this. Ask them to call warehouse and find out why the delay. Promised they would do this and would phone me back. 3 hours later I am still waiting!!! Funny thing is dining chairs ordered two weeks later are ready. How is this possible. I was promised at the sale that I would be updated with progress. Never recieved one call. Every time I have to make the call. Surely Coricraft wants to keep customers. Surely its your repsonsibility that if you cant keep the contract, which you had no problem getting me to sign, you should have the courtesy to call me and let me know what the delay is. And you have the ordacity to say to me on the phone please dont get upset its not that we dont know what is going on. You flippin dont know whats going on with your orders!!! It sucks! Well my dear brother who is moving back from Norway at the end of the year and who was going to deck out his whole house in Greyton with coricraft will certainly not be using coricraft!!! Its clear you not interested in your customers but just the money! Please public do not use these guys...they are full of promises and can't keep one!! All sweet sugary sales talk....but cant come to the table when it counts....wake up Coricraft....just now there will be a case against you for not adhering to the contract!

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Replies (1)
Coricraft Group
Coricraft Group's reply21 Nov 2024, 15:45
Official
Dear Tess,

We appreciate you taking the time to share your experience with us.

We sincerely apologize for the experience you’ve had and understand how frustrating and disappointing this has been for you. We have looked into your order, and we’re pleased to confirm that it has now been collected. However, we deeply regret the delay and the lack of proactive communication throughout the process.

We’re truly sorry for the inconvenience caused and hope to have the opportunity to restore your trust in us in the future.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team