Coricraft - Shocking Service

I received the most appalling service from Coricraft in Clearwater mall Roodepoort. I bought a couch weeks ago, paid for it and was told they would call me to arrange delivery, never received any call, I have made numerous calls to the shop and was told various stories, first the guy who helped me Thulani, no longer works in that particular store, he has move to Northgate but someone would give me a call to assist me further, again nothing happened so I called back some days later demanding either the couch or my money back and spoke to Thuli, but was told that the couch was still in Cape Town and I would get a call between the 4th and 6th November for delivery. The call never came, today is the 8th November and I call again and am told the couch will be delivered next week because Thulani (who no longer works at that shop) did not write down my address. I demanded deliver today or my money back and was told neither of the two would happen. when I asked to speak to a manager I was told that I could gladly hold on line for them however they have not arrived for the day yet and they do not know what time they would be in if at all. when I told the guy Nathi, to not talk *******, he told me I was being rude and that he was now going to hang up on me. On what planet do people talk like this to their customers? my couch will not be delivered today, they have the audacity to offer me a R1000 voucher as if I would ever dare purchase anything else from Coricraft. Utterly Shocking service, with unemployment at the rate it is in our country, you would think that people would have an appreciation for their jobs and not treat paying customers like trash.