Coricraft Service - a slippery Path

Dear Coricraft

I reacted to your advertising in June of this year for a sale in your online shop. I received a marketing SMS and visited your online store. I placed a very small order on 21 July 2021 (Ref: #***) or subsequent delivery note WWS012038

Since then it has been an absolute nightmare. I have spoken with your call centre several times and each time I get told there is no stock in the warehouse, but they have found stock in a store and will have it sent to the warehouse and then delivered. I have had this same response 3 times already. In the meanwhile I keep getting emails to say my order is ready for delivery and the courier will phone me to confirm. I even had an email to say I need to pay a further R398.00 on 23 Sep (which apparently was a system error) [This is now on an original order amount of R298.00]

So here we are more than 3 months later - and still nothing.

I have all but given up on what must be the worst online shopping experience known to mankind.

I am unsure how such a reputable company can get something so horribly wrong on an ongoing basis.

Ansuretha de Jager ***