CORICRAFT's DESPICABLE SERVICE AND ILL-MANNERED MANAGEMENT

<p>2016 of October ,I purchased my couch from Kramerville coricraft branch and the sales person was very polite and helpful-Lumka was his name.</p> <p> </p> <p>Then December 2nd 2017, my couch started making squeaky sounds and half the stitching came loose. So I went to the same branch in December still, and reported the fault. My concern was taken down and I received a copy that it had been submitted for collection and repair.</p> <p> </p> <p>The issue started when no feedback was given following the fault until February when I had to call and follow-up as the couch was getting worse and my family couldn't even sit on the couch.</p> <p> I then called ********** 700 after cancelling 2 birthday events at my house (as my guests would have nowhere to sit) and spoke to some call centre consultant named Valentia, who couldn't get the dates right on the system regarding collection date (from my house to the factory), then after weeks on end of no joy, I eventually sent an email stating my concern about the couch and that no one has bothered to let us know when the couch will be fixed. The Branch manager (i assume) called me and only then after numerous back and forth conversations were the couches collected, with the promise that the repair would only take 5working days (Monday-Friday), Eugene stated Friday would be the day I recieve my couch-Almost 2 months after my complaint.</p> <p> </p> <p>As I type this complaint, no couch has returned and now the Joburg management team is not taking my calls, telling me people were sick hence my couch could not be processed for dispatch etc. My call was even given to the Call centre Manger -Odette who claims she rejected the repair of the couch hence I did not receive the couch. How does a Call Centre Manager responsible for calls have the authority to sign off on good/bad PRODUCT quality at repair shop floor level?</p> <p> </p> <p>Mind you, no one cared to call me as the client and inform me thatI would not be receiving my couch as per Coricraft's commitment. I had to again follow-up as I had not received the couch as agreed.</p> <p> </p> <p>What makes me disappointed is that none of the head-office team is polite on the phone and they seem to have all woke up from the wrong side of the bed. Eugine even hung up the phone in my ear, merely because I asked to be refunded as I was clearly not getting my couch back.</p> <p> </p> <p>After almost 7 years of me and my family being loyal Clients to Coricraft, it’s sad that the same customer service I received at shop floor level when I went to purchase the couch does not resonate with neither the call centre nor the Management team.</p> <p> </p> <p>My calls are now being ignored and I am taken from pillar to post instead of Coricarft just giving me a temporary couch or return my couch. Me and my family are sitting on the carpert, I cant even host my guests and Coricraft refuses to coorporate.</p>