mM
mmakokera M
1 reviews | Active since Feb 2017
21 Feb 2022, 11:07
Coricraft Rosebank and Customer Care
Please save yourself the pain of living in a home with no furniture for weeks on end. Staff is exceptionally rude and will blame you for everything. Now meeting the promised 10 weeks is not their fault but mine because of weight restrictions. Very quick to send a million “automated” for balance payments for an item that “is still being made” but you don’t get updates and are met with resistance and customer relations staff who apparently have better things to do. Pay a little extra at a proper company for decent service and service delivery
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Coricraft Group's replyOfficial
31 May 2022, 08:33Dear Mary-Beth, Thank you for posting your frustrations about our Rosebank showroom and customer care. I apologise for your experience, as we pride ourselves on providing great customer service and beautiful furniture to our customers. You mentioned you were promised a ten-week lead-time – I do see your order was delivered within 8 weeks, and hope you are busy creating happy memories with your new purchase. Your complex has very specific truck access requirements,, which meant we had to source a vehicle as ours was too big to enter your complex. This does take time, but I am glad to see that you received your furniture earlier than promised. We have implemented an automated email to communicate what is happening every step of the way until you get your order delivered. The balance to pay is one of these emailers, as we do not have sufficient warehousing facilities to keep customer stock for extended periods. Your sales consultant would have explained this to you. I have spoken to the Rosebank team and you will be receiving a phone call from the store manager to apologise on their behalf. Yours in design, RuthCustomer care support team
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Coricraft Group's reply31 May 2022, 08:33
Official
Dear Mary-Beth, Thank you for posting your frustrations about our Rosebank showroom and customer care. I apologise for your experience, as we pride ourselves on providing great customer service and beautiful furniture to our customers. You mentioned you were promised a ten-week lead-time – I do see your order was delivered within 8 weeks, and hope you are busy creating happy memories with your new purchase. Your complex has very specific truck access requirements,, which meant we had to source a vehicle as ours was too big to enter your complex. This does take time, but I am glad to see that you received your furniture earlier than promised. We have implemented an automated email to communicate what is happening every step of the way until you get your order delivered. The balance to pay is one of these emailers, as we do not have sufficient warehousing facilities to keep customer stock for extended periods. Your sales consultant would have explained this to you. I have spoken to the Rosebank team and you will be receiving a phone call from the store manager to apologise on their behalf. Yours in design, RuthCustomer care support team
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