Coricraft refunds extremely problematic.

I am very dissatisfied with Coricraft. I recently placed an order (Order# G12063) for a 3-seater and a 2-seater couch, but cancelled the 2-seater in less than 5 days after order placement. (Coricraft website states that orders can be cancelled within 7 days https://www.coricraft.co.za/order-information/#returns-refunds-policy)

It's now 18 days later since I've submitted my claims form and all required documentation (including my ID and band statement) and no refund has been paid into my account. The sales person wouldn't give me status update despite requesting so. It's been fruitless in trying to get anyone at Coricraft to take ownership of my refund request. I find staff blaming each other for incompetence (giving a very unprofessional impression to the public), but no one wants to take ownership of doing the refund.

I am extremely dissatisfied with Coricraft. It seems impossible to get a refund.