MW
Magda W
1 reviews | Active since Jan 2020
20 Jan 2020, 07:34
Coricraft refund
I have been waiting for a refund two weeks now. Cash deal where I paid with my debit card. Handed in the refunbd form on Monday 06 Jan 2020 at Atterbury. They advised the money will be in my account the next Monday, then they promised the money to be in my account the Wednesday, then referred me to Sandra who is the Manager at Parkview Pta East who said the money would show in my account on Friday 17/01/2020. No luck. On Friday she confirmed the refund would be in my account today (20 Jan 2020). No luck. This is totally unacceptable and so disappointing and the lies I have been told are shocking.
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Coricraft Group's replyOfficial
28 Feb 2020, 08:10Dear Magda W,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
Coricraft Group's reply28 Feb 2020, 08:10
Official
Dear Magda W,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***