Coricraft recliner couches - 3 Month Delay

We bought a recliner set and paid in full 23 February 2019 at Coricraft Rustenburg branch (Waterfall Mall area) . On 11 March the store phoned to inform us that the material might be late as the material is damaged according to the factory, but they would get back to us. On the 12th of March they phoned to say there is no feedback from the factory. On 16 March exactly 4 weeks later we went to the store to find out what is going on and they said we will have to pick another material or wait until mid June before they MIGHT give us the set with the material chosen. I did refuse the offer, for the simple fact I couldn't afford the leather set on floor that was R46000. 00 so I settled for 2nd best and chose the 2nd best material and paid R28000. 00, I insisted that we want the material chosen on the day of purchase and that the factory do a rush order to get the material or we will take the demo set on the floor, the manager said he cannot promise us the material but is refusing the demo set on the floor, and that he would speak to the regional manager to ask for a borrow/loan couch that we can use as we do not have any couches in our house now. It is 9 days later and no feedback, not a word about what they will do about the situation. We will not choose a different material as the only other material we would accept is beyond our budget, the option is simpel, we would either take the demo set on the floor or they must give us the material we askef for. It does not seem that Rustenburg store is giving much attention to this as I had to remind them everytime to get back to me, and now 9 days later we still do not have an answer and any communication from the Store Manager as promised, can a Regional Manager and a Store Manager both be bothered so little about customer satisfaction and feedback? Up to now the servive was pathetic and the store does not give feedback at all, nor a solution. My contact number is ********** 914 - Ruhan