JB
Juan B

1 reviews | Active since Apr 2025

16 Apr 2025, 13:11

Coricraft received money yet cannot provide items

Bought Dining Chairs online and lead time has now passed, the just say there are delays at the manufacturing house and they can tell me when I can expect the chairs, I requested a refund and they should they can't. Juan Buys

0
Replies (2)
Coricraft Group
Coricraft Group's reply22 Apr 2025, 10:56
Official
Dear Juan,

We appreciate you taking the time to share your experience with us.

When your dining chair order was placed online, the lead time quoted was up to 9 weeks. We are currently in the 8th week, well within the promised timeframe.

The good news is that your chairs are now complete, and our team will be in contact shortly to arrange delivery.

As per our terms and conditions, custom-made furniture orders are non-refundable. We appreciate your understanding and look forward to delivering your beautiful new chairs soon.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team
Coricraft Group
Coricraft Group's reply22 Apr 2025, 10:57
Official
Dear Juan,

We appreciate you taking the time to share your experience with us.

When your dining chair order was placed online, the lead time quoted was up to 9 weeks. We are currently in the 8th week, well within the promised timeframe.

The good news is that your chairs are now complete, and our team will be in contact shortly to arrange delivery.

As per our terms and conditions, custom-made furniture orders are non-refundable. We appreciate your understanding and look forward to delivering your beautiful new chairs soon.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team