TNRS
Tania Nisa Rodrigues Steyn
1 reviews | Active since Sept 2025
06 Mar 2023, 10:23
Coricraft / RCS terrible customer relationship
I placed an order with Coricraft Highland Mall, Witbank. This was on a Saturday. The order was for a bedroom suite, dining room suite and sleeper couch. The Sunday I cancelled the entire order except for the sleeper couch. RCS group has now put through a debit order for the entire cancelled order. The store cant help me and RCS group refuses to accept that I never received these items. Ridiculous. I made sure the debit order could not go through but this is affecting my credit score and all I want is for the correct debit order amount to go through. I will not pay for items I never received.
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Coricraft Group's replyOfficial
15 Mar 2023, 09:23 Dear Tania S,
We appreciate you taking the time to share your experience with us.
We would like to sincerely apologize for the inconvenience and frustration you experienced. We understand that the issue of the debit order for the cancelled items has caused you a lot of inconvenience and we regret any negative impact it may have had on your credit score.
We take full responsibility for this error and would like to assure you that we are taking steps to address the matter with RCS to ensure that the correct debit order amount is processed. We acknowledge that you should not have to pay for items that you never received, and we are committed to resolving this matter as quickly as possible.
We appreciate your patience and understanding and assure you that we will do everything in our power to make things right. We value you as our customer and would like to regain your trust in our brand. Please do not hesitate to contact us if you have any further concerns or questions.
You’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We would like to sincerely apologize for the inconvenience and frustration you experienced. We understand that the issue of the debit order for the cancelled items has caused you a lot of inconvenience and we regret any negative impact it may have had on your credit score.
We take full responsibility for this error and would like to assure you that we are taking steps to address the matter with RCS to ensure that the correct debit order amount is processed. We acknowledge that you should not have to pay for items that you never received, and we are committed to resolving this matter as quickly as possible.
We appreciate your patience and understanding and assure you that we will do everything in our power to make things right. We value you as our customer and would like to regain your trust in our brand. Please do not hesitate to contact us if you have any further concerns or questions.
You’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply15 Mar 2023, 09:23
Official
Dear Tania S,
We appreciate you taking the time to share your experience with us.
We would like to sincerely apologize for the inconvenience and frustration you experienced. We understand that the issue of the debit order for the cancelled items has caused you a lot of inconvenience and we regret any negative impact it may have had on your credit score.
We take full responsibility for this error and would like to assure you that we are taking steps to address the matter with RCS to ensure that the correct debit order amount is processed. We acknowledge that you should not have to pay for items that you never received, and we are committed to resolving this matter as quickly as possible.
We appreciate your patience and understanding and assure you that we will do everything in our power to make things right. We value you as our customer and would like to regain your trust in our brand. Please do not hesitate to contact us if you have any further concerns or questions.
You’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We would like to sincerely apologize for the inconvenience and frustration you experienced. We understand that the issue of the debit order for the cancelled items has caused you a lot of inconvenience and we regret any negative impact it may have had on your credit score.
We take full responsibility for this error and would like to assure you that we are taking steps to address the matter with RCS to ensure that the correct debit order amount is processed. We acknowledge that you should not have to pay for items that you never received, and we are committed to resolving this matter as quickly as possible.
We appreciate your patience and understanding and assure you that we will do everything in our power to make things right. We value you as our customer and would like to regain your trust in our brand. Please do not hesitate to contact us if you have any further concerns or questions.
You’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team