Coricraft Pricey Delivery

I placed an order for a Coricraft headboard over 12 weeks ago. At the time, I was moving to JHb from PE. I placed the order in PE with the specific prerequisite that I would need the headboard delivered in JHB. I was ensured by the salesman that this would not be a problem and an extra cost was NEVER mentioned. When I phoned at the 12 week mark to find out what the status of my headboard was, I was told that the headboard had been completed a while ago and was sitting in the factory. I was NEVER contacted by Coricraft with regards to the status of my delivery. When I requested that the headboard be delivered, I was answered with: "How would you like to pay the R700 delivery fee". There is no way that I can justify a R700 unforeseen fee on a nearly R3000 purchase. After requesting that I receive a refund, I was told that they could in fact arrange free delivery. 3 days later I received a call from the PE sales assistant who very rudely told me that there was NO WAY that he would be able to arrange free delivery and that he would email the refund forms. I cannot believe the type of terrible service I received from this pricey establishment.