1 reviews | Active since Dec 2023
Coricraft poor,poor ,poor quality and customer service
I have purchased two couches a three seater lodge and 2 seat lodge couch in Columbian leather .I purchased the couches in March and I instructed the sales lady at Kramer like that I would only need to arrange delivery in 6-8 months as my house was under renovation.After purchasing and paying in full for the lounge suite I was harassed with phone call after phone call pressuring me in taking delivery or I will incur storage charges after I’ve told them from day one I only want them in 6-8 months time and I was assured it wouldn’t be an issue .
The sale lady did not explain the checklist that they’ve said I signed they did not explain that it may differ from what is displayed .The colour is totally off !!
After a lot of back and forth I made a plan to get them delivered to my parents home and they were just dropped off and coricrafts team that delivered didn’t say an inspection needs to be done .Being the trusting person that I am and believing in coricrafts quality standards and expecting to get exactly what was displayed in the showroom .
Few months down the line when now beginning of December when I’ve finally moved into my new home (when the couches were supposed to be delivered to me ) I’ve unwrapped the couches for the first time and I was horrified and extremely disappointed.
The shade of the couch is totally different the feel and look is terrible and the couch looks old and weathered with creases and white blotches all over the couches .
I’ve raised the matter with a very rude and abrupt so called product specialist Olga and after I’ve provided all the proof and evidence and explained the whole matter I am told that’s how the couches are and that’s no their issue .I bought it and they can’t do anything to assist me .
I asked for a refund and they refuse and I would understand if they came back and said we will charge you a 10% handling fee ,but no they refuse to do anything after they have given me these ********** couches that are poor quality and I spent my hard earned money of R37 000. I’m in a new home with couches that looks 20 years old how is that fair ?
We appreciate you taking the time to share your experience with us.
Thank you for sharing your feedback with us. We regret to hear that you are not entirely satisfied with your couches. It's important to note that the color and leather of the couches align with the specifications discussed during the sales process. Your acknowledgment of the natural characteristics of the leather and the custom-made nature of the couches, as evidenced by your signature on the agreement, signifies your understanding that they are not eligible for return.
As outlined in our terms and conditions, which you agreed to, we emphasize the importance of inspecting the product upon delivery. Unfortunately, your notification of any concerns comes after a lapse of over 6 months, making it challenging for us to address the matter.
We appreciate your understanding that Olga's response was not intended to be rude but rather firm, given the constraints outlined in our policies.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Thank you for sharing your feedback with us. We regret to hear that you are not entirely satisfied with your couches. It's important to note that the color and leather of the couches align with the specifications discussed during the sales process. Your acknowledgment of the natural characteristics of the leather and the custom-made nature of the couches, as evidenced by your signature on the agreement, signifies your understanding that they are not eligible for return.
As outlined in our terms and conditions, which you agreed to, we emphasize the importance of inspecting the product upon delivery. Unfortunately, your notification of any concerns comes after a lapse of over 6 months, making it challenging for us to address the matter.
We appreciate your understanding that Olga's response was not intended to be rude but rather firm, given the constraints outlined in our policies.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team