1 reviews | Active since Apr 2011
CORICRAFT POOR WORKMANSHIP ON FURNITURE
Sales order: jp5233 Cust ***.<br> <br> Coricraft Kolonnade retail park.<br> <br> I purchased a OSHA 1DR RECLINER WITH PIPING in Leather Buffed Chocolate from your store on 31/10/2015.<br> <br> The recliner was delivered in November, - when delivered I noticed that the chair was pulling to the side - I have complained to the store on several occasions and I was advised that a Assessor will be on contact.<br> <br> The assessor did view the couch Finally in December, and I was advised that the couch will be collected in the new year - after the 11th I will be contacted to arrange the collection. (Due to the factory that opens in January 2016).<br> <br> Up to date I have not had any communication from Coricraft, I am not satisfied with the product purchased from you as I now feel that I have paid for a product that I will have endless problems with in the future due to poor workmanship and the service delivery.<br> <br> We are valued customers with Coricraft, me and my husband has bought a large sum of furniture for our house. <br> <br> This service is not acceptable. A response will be appreciated soon, if not I will arrange for the couch to be delivered to your store in Kolonnade and do a refund.
We apologise for the problem you encountered with your recliner. The back rest was not assembled correctly which would cause it to lean in a strange way.
We Will refund you as discussed .
Kind regards,
Olga de Pinho
Quality Manager
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We apologise for the problem you encountered with your recliner. The back rest was not assembled correctly which would cause it to lean in a strange way.
We Will refund you as discussed .
Kind regards,
Olga de Pinho
Quality Manager
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