Coricraft poor service

I have bought a few items from Coricraft, with no issues. This last time has been a real disaster of note and I have learnt that there communication is poor and turn around time when are that issues is even worse. They made a mistake in terms of a sofa I ordered in June, it was delivered and returned in early July, with no feedback, I have been following up and insisted on dealing with H/O manager and eventually the manager confirms 19 Aug, guess what I am still the one following up and maybe 23 Aug it might be completed. This is absolutely poor service.