Coricraft Poor Service

<p>I ordered a table on the 19th of November. I requested confirmation that the delivery would be made by 26 November and indeed this was confirmed by the consultant.</p> <p> </p> <p>I received a call on the 20th from a consultant and we agreed on delivery for the 26th of November however i received a call on the 25th to say that there is a delivery. I called coricraft to advise them that i could not take this delivery because i had work commitments that would not allow for me to leave. The agent Mpho confirmed that there was an error however she would arrange for Saturday delivery and call back with feedback. I never received a call back.</p> <p> </p> <p>The saturday i then went to Coricraft Cresta and spoke to Brian whom initially assisted me to purhase the table. He also called in to the head offcice and promised he would arrange for delivery either that Saturday or Sunday. He promised to give me a call as soon as that was sorted however i never received that call. I was home the Saturday afternoon and the entire Sunday waiting for the delivery but nothing came.</p> <p>Monday i still did not receive any call and thus i took it upon myself to call in and cancel the order. I submitted the cancellation on the 30th of November and then there was dead silence. I emailed a lady called Martha on 2 December who was dealing with the refund and she promised to get back with feedback. This never happened. I then also emailed on the 5th however this was ignored. I then called in and spoke to a Claudette who confirmed that i payment would be made on the 7th of December. There was a delay (which was not explained). It is now the 9th of December 20 days after the initial purchase and i have neither the table nor my money back. Further to that if i had not called in the refund being made was now excluding transport fees!!!</p> <p> </p> <p>I do not understand why there is a such a delay. I also do not understand why there is a culture of no feedback at coricraft. In as much as i am frustrated about the delay what riles me even further is just lack of respect for a customer and no motivation to provide feedback. </p> <p> </p> <p>Regards</p> <p> </p> <p>Tsungi</p> <p> </p>