IA
Ian A
1 reviews | Active since Mar 2022
03 May 2025, 10:19
Coricraft: Poor quality, pathetic service.
Poor quality and service. Bought a 3 seater couch after a month the feathers started poking through an ending up on my floor. Lodged a complaint at the Tokai branch after I provided pictures. Got a reference number on 7 March. That's where it ended. Went in again and the manager said she will follow up personally and revert. No response to date. They claim a response will be sent in 48 hours.
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Coricraft Group's replyOfficial
23 May 2025, 13:29Dear Ian,
We appreciate you taking the time to share your experience with us.
We apologise for the experience you've had. While it is normal for feathers to occasionally work their way through, we want you to love your couch, not feel frustrated by it. To make it right, we will be arranging new inners for you. Our team will be in touch to ensure this is resolved as quickly as possible. Thank you for your patience.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologise for the experience you've had. While it is normal for feathers to occasionally work their way through, we want you to love your couch, not feel frustrated by it. To make it right, we will be arranging new inners for you. Our team will be in touch to ensure this is resolved as quickly as possible. Thank you for your patience.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply23 May 2025, 13:29
Official
Dear Ian,
We appreciate you taking the time to share your experience with us.
We apologise for the experience you've had. While it is normal for feathers to occasionally work their way through, we want you to love your couch, not feel frustrated by it. To make it right, we will be arranging new inners for you. Our team will be in touch to ensure this is resolved as quickly as possible. Thank you for your patience.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologise for the experience you've had. While it is normal for feathers to occasionally work their way through, we want you to love your couch, not feel frustrated by it. To make it right, we will be arranging new inners for you. Our team will be in touch to ensure this is resolved as quickly as possible. Thank you for your patience.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team