Coricraft poor quality couches

We purchased Rosco Leather Full Corner unit from Coricraft east Rand and dealt with Chris. When we opened the couches we discovered it has deficiencies and requested a replacement couch. When the new couches were delivered, we again notified the coricraft customer care team that the replacement couches had several faults such as discolouration, small holes on the leather as well as scratch marks, 2 weeks thereafter the pillows started losing their form and appeared collapsed. We have called several times to get this issue resolved and the couches replaced, but as it was easy to obtain the customers order it's now difficult to process a refund or replacement. We are unhappy with the level of service we received during this process and wish to let other customers know so that they don't make the same mistake we did. Please rather give us our money back so that we can purchase from another company that offers better service and quality products. These couches that were delivered on the second occasion were used before we received them.