JP
Juanita P
1 reviews | Active since Aug 2019
27 Oct 2024, 11:24
Coricraft - poor customer service!!!!
I am so disappointed with Coricraft - I ordered a lounge set (couches and ottoman) online in a charcoal/grey colour (as shown in their picture on their website) but the products that were delivered to me are brown - you can distinctly see the difference. I contacted them the very next day to have the products returned - its now been 2 weeks and I've received such poor service and feedback from them. What I ordered as shown on their website is not what I received!!!
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Coricraft Group's replyOfficial
11 Nov 2024, 15:32Dear Lee-Ann,
We appreciate you taking the time to share your experience with us.
We apologize for the disappointment and the delay in resolving this. We have escalated your complaint, and our customer care team has reviewed your case. As a result, we are offering you the choice of returning the lounge set for a refund or selecting an alternative option that better suits your needs. The couches have already been collected to facilitate this process. Please note that, unfortunately, we are unable to refund the delivery fee as it covers a service already provided. Thank you for your patience, and we’re here to assist further with your selection if needed.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologize for the disappointment and the delay in resolving this. We have escalated your complaint, and our customer care team has reviewed your case. As a result, we are offering you the choice of returning the lounge set for a refund or selecting an alternative option that better suits your needs. The couches have already been collected to facilitate this process. Please note that, unfortunately, we are unable to refund the delivery fee as it covers a service already provided. Thank you for your patience, and we’re here to assist further with your selection if needed.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply11 Nov 2024, 15:32
Official
Dear Lee-Ann,
We appreciate you taking the time to share your experience with us.
We apologize for the disappointment and the delay in resolving this. We have escalated your complaint, and our customer care team has reviewed your case. As a result, we are offering you the choice of returning the lounge set for a refund or selecting an alternative option that better suits your needs. The couches have already been collected to facilitate this process. Please note that, unfortunately, we are unable to refund the delivery fee as it covers a service already provided. Thank you for your patience, and we’re here to assist further with your selection if needed.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologize for the disappointment and the delay in resolving this. We have escalated your complaint, and our customer care team has reviewed your case. As a result, we are offering you the choice of returning the lounge set for a refund or selecting an alternative option that better suits your needs. The couches have already been collected to facilitate this process. Please note that, unfortunately, we are unable to refund the delivery fee as it covers a service already provided. Thank you for your patience, and we’re here to assist further with your selection if needed.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team