Coricraft poor customer service

I would like to register my displeasure with Coricraft quality of goods and quality of service. We bought a Robert 2 and 3 seater couch in 2017. Within a year the leather started to dis-colour and crack on the seats as well as back rest. Since 2018 we have been going back and forth with Coricraft and no help from them. After numerous emails an assessor was sent on 12 August 2020. He noted in his own handwritting; "Colour is fading on the couch, visible cracks on the seat area, leather is creased, there is significant colour variance between the 2 seater and the 3 seater". He promised to call us back and advice on the way foward. Up to now they haven't called. Follow-up calls to him he answers and tells us the person who is supposed to give us feedback is in a meeting he will call us back. I presume Coricraft will wiggle out of this and say they don't offer guarantees on the leather. But colour fading within a year of purchase considering the price for the couches deserves an explanation. I am disgusted to say the least. Their customer care is non-existent. They care for you before you part with your money and once you pay for the goods you are on your own. I dont think l will ever buy anything from them again.