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shafaa C
1 reviews | Active since Nov 2009
26 Apr 2020, 18:56
Coricraft outlet hiding away verg big defects with poor lighting
I contacted coricraft a few times after I purchased my 2 leather couches at their factory outlet in wynberg. When the couches arrived it was dirty and scratched all over. I paid a significant amount of money for the couches and coricraft management hasn't contacted me to resolve the issue.
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shafaa C's updateReviewer Update
09 Jun 2020, 18:39Coricraft eventually responded to me via email after I'd posted the issue on FACEBOOK. They placed company policy above customer satisfaction. Instead of addressing my concern. This was olga DE pinhoa response:
Good Afternoon,
Good Afternoon,
I have received your social media complaint regarding couches you purchased at our bargain box. The products there are bought on a voetstoets basis as they normally have some defect. Would you be able to send me your order number as well as some photographs of the problems you have so that I can understand your complaint better.
We normally give customers a 7-day grace period to exchange but not with bargain box stock.
Kind regards,
Olga | | de Pinho
Customer Experience Manager
Customer Care |
After doing a search on customer experiences and responses, there were hello Peter comments addessed to olga ranging from magic changing lounge suits etc. Is this the type of service we should get use to??
Customer Experience Manager
Customer Care |
After doing a search on customer experiences and responses, there were hello Peter comments addessed to olga ranging from magic changing lounge suits etc. Is this the type of service we should get use to??
sC
shafaa C's update09 Jun 2020, 18:39
Reviewer Update
Coricraft eventually responded to me via email after I'd posted the issue on FACEBOOK. They placed company policy above customer satisfaction. Instead of addressing my concern. This was olga DE pinhoa response:
Good Afternoon,
Good Afternoon,
I have received your social media complaint regarding couches you purchased at our bargain box. The products there are bought on a voetstoets basis as they normally have some defect. Would you be able to send me your order number as well as some photographs of the problems you have so that I can understand your complaint better.
We normally give customers a 7-day grace period to exchange but not with bargain box stock.
Kind regards,
Olga | | de Pinho
Customer Experience Manager
Customer Care |
After doing a search on customer experiences and responses, there were hello Peter comments addessed to olga ranging from magic changing lounge suits etc. Is this the type of service we should get use to??
Customer Experience Manager
Customer Care |
After doing a search on customer experiences and responses, there were hello Peter comments addessed to olga ranging from magic changing lounge suits etc. Is this the type of service we should get use to??