D.
D. .
1 reviews | Active since May 2018
06 Mar 2025, 10:56
Coricraft order underpromised
I was doubting to order a couch due to the 8 weeks delivering time. The sales guy informed me no it will be 5 weeks.
Two weeks ago I called them to ask update. They then informed me earliest it will be delivered 8th of March and latest 12th of March.
Today I called again and just to here about it as I am in week 5 and now not even latest 12th of March can be confirmed.
It is not my issue if the warehouse or sales guy underpromised or have issues.
This is the worse experience I have had so far.
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Coricraft Group's replyOfficial
06 Mar 2025, 12:23Dear Danielle,
We appreciate you taking the time to share your experience with us.
When you made your purchase, our lead times were 5-6 weeks, and according to our system, we are still within that timeframe. Your couch is scheduled to be out of production on 10 March, after which our team will contact you to schedule delivery. We appreciate your patience and will ensure you receive updates as soon as your order is ready. Please let us know if we can assist further.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
When you made your purchase, our lead times were 5-6 weeks, and according to our system, we are still within that timeframe. Your couch is scheduled to be out of production on 10 March, after which our team will contact you to schedule delivery. We appreciate your patience and will ensure you receive updates as soon as your order is ready. Please let us know if we can assist further.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply06 Mar 2025, 12:23
Official
Dear Danielle,
We appreciate you taking the time to share your experience with us.
When you made your purchase, our lead times were 5-6 weeks, and according to our system, we are still within that timeframe. Your couch is scheduled to be out of production on 10 March, after which our team will contact you to schedule delivery. We appreciate your patience and will ensure you receive updates as soon as your order is ready. Please let us know if we can assist further.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
When you made your purchase, our lead times were 5-6 weeks, and according to our system, we are still within that timeframe. Your couch is scheduled to be out of production on 10 March, after which our team will contact you to schedule delivery. We appreciate your patience and will ensure you receive updates as soon as your order is ready. Please let us know if we can assist further.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team