Coricraft Online are *******

Utterly shocking service from Coricraft online. Firstly when you call the call centre, it continuously rings. On the miracle chance that somebody answers on the other end, you try to explain your situation and they immediately transfer you to someone else at which stage the call continuously rings and then automatically hangs up. I sent my refund form in on the 25 September and was informed by a staff member by the name of Shaida that my refund would be processed and the money returned to my account in 10 to 15 days. When I followed up, I was completely ignored by Shaida and another employee by the name of Venantia said my refund was not processed by Shaida. I had to resend the refund request and I have again followed up for progress however nobody bothers to respond. So now a large sum of money sits comfortably with them with absolutely no accountability.