1 reviews | Active since Jan 2019
Coricraft not protecting customer personal information
On 28 October 2025 at 08:44, I received a whatsapp message from a former Coricraft Kimberley employee with the following message: "Hi there its C I have your number from my Coricraft days but moved to Auto Pedigree and would like to know if you might be interested in purchasing a car"
I previously submitted my contact details to Coricraft to enquire about furniture in their Kimberley branch. I did not give consent for my contact details to be used for any other means other than to enquire about furniture at that specific time.
How is Coricraft allowing former employees to leave with customer personal information and then allowing them to use this information without the consent of customers.
This is in violation of the POPI Act.
Coricraft is responsible for safeguarding customer information and at this stage it is not happening in the Kimberley branch.
Thank you for bringing this to our attention. We take the protection of our customers’ personal information very seriously and are sorry to hear about your experience.
Please be assured that Coricraft does not allow employees-current or former-to retain or use customer contact details outside of their official duties. When a team member leaves, all access to our systems and customer information is immediately revoked.
It’s possible that your contact details were exchanged directly with this individual during your previous interaction, which could explain how they still had your number saved. Even so, we understand your concern and have escalated this matter internally.
We appreciate you bringing this to our attention and apologise for any inconvenience caused. Protecting our customers’ trust and privacy remains a top priority for Coricraft.
Kind regards,
Coricraft customer Care Support Team
Thank you for bringing this to our attention. We take the protection of our customers’ personal information very seriously and are sorry to hear about your experience.
Please be assured that Coricraft does not allow employees-current or former-to retain or use customer contact details outside of their official duties. When a team member leaves, all access to our systems and customer information is immediately revoked.
It’s possible that your contact details were exchanged directly with this individual during your previous interaction, which could explain how they still had your number saved. Even so, we understand your concern and have escalated this matter internally.
We appreciate you bringing this to our attention and apologise for any inconvenience caused. Protecting our customers’ trust and privacy remains a top priority for Coricraft.
Kind regards,
Coricraft customer Care Support Team