PF
Portia F
1 reviews | Active since Mar 2011
16 Jan 2026, 18:31
Coricraft: none delivery 6 weeks later, with no communication or apology
No delivery on , goods ordered online on 28 November 2025. I called twice, following promise on 8 Jan 2026. Called customer care twice. Spoke to Yolandi, no follow up or outcome.Vanessa took all details and promised deliver on 16 Jan 2026. To date promised delivery 16 January 2026, no communication or delivery. No SMS or apology with explanation why delivery is again not done. Aggrieved that customers are treated so bad after giving them business.
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Coricraft Group's replyOfficial
26 Jan 2026, 11:48Dear Portia
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the frustration and inconvenience caused. We have escalated this matter and have since been informed that the order has now been received by you. We regret the lack of communication and the delays you experienced, and we appreciate you bringing this to our attention so it can be addressed internally.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the frustration and inconvenience caused. We have escalated this matter and have since been informed that the order has now been received by you. We regret the lack of communication and the delays you experienced, and we appreciate you bringing this to our attention so it can be addressed internally.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply26 Jan 2026, 11:48
Official
Dear Portia
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the frustration and inconvenience caused. We have escalated this matter and have since been informed that the order has now been received by you. We regret the lack of communication and the delays you experienced, and we appreciate you bringing this to our attention so it can be addressed internally.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the frustration and inconvenience caused. We have escalated this matter and have since been informed that the order has now been received by you. We regret the lack of communication and the delays you experienced, and we appreciate you bringing this to our attention so it can be addressed internally.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team