TV
Tracey V

1 reviews | Active since Sept 2023

12 Apr 2024, 09:57

Coricraft Mall Of Africa

Coricraft Mall of Africa, man I wish I could give zero stars. Personnel very unhelpfull and ***********. Bought a coffee table on Monday. Was told no table was in stock, and one would be delivered from the Warehouse on Thursday. Came back Friday to collect, and nobody could tell me where the coffee table was because it was never delivered. Three hours drive back to our house and they are now telling us the guy can only leave the warehouse at 13:00 to deliver it to the store. The guy helping us says he cannot get hold of the owner as she is not answering her phone. That is not my problem. I paid for my table, provide me my service. And please, just close the store down because the service means nothing.

0
Replies (2)
Coricraft Group
Coricraft Group's reply12 Apr 2024, 13:37
Official
Dear Tracey,

We appreciate you taking the time to share your experience with us.

We sincerely apologize for the inconvenience you've experienced with your coffee table purchase at Coricraft Mall of Africa.

We have escalated this matter, and the Mall of Africa manager has arranged for you to collect the table at our Kramerville branch to expedite the process. We are deeply sorry for the inconvenience caused and assure you that we are taking steps to address the issues.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team
TV
Tracey V's update12 Apr 2024, 14:46
Reviewer Update
Thank you so much. We have collected the coffee table at the Kramerville Branch.