1 reviews | Active since Jul 2016
Coricraft lying to their customers!
We have paid and been waiting for furniture sinve November 2019. Yesterday delivery was CONFIRMED with the company, for Thursday 23 January. Took a day's leave and drove from Rustenburg to Hartbee****rt to wait for the delivery truck.
At 13:00 I get informed that they wont be doing delivery and they will push for Saturday but they cannot promise that.
The manager Cindy does not respond and instructs other workers to phone me and tell me there is nothing they can do.
I will NOT accept this and expect Head Office Coricraft to contact me ASAP!!
This is the worse service in all the years I've been with Coricraft and they are costing me a loss of income since I had to take a day's leave for NOTHING!!!
It is now 16:44 on Thuraday 23 January and still no feeeback. CONTACT ME ASAP!!!
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
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We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***