Coricraft losing me as a customer

I had a 5* experience in store , really good experience in store in both Tygervallei and Somerset West . But now I just rather maybe should buy from Cielio because I can order online without issues.

BUT you can not order online on a iPhone from Coricraft . You get super frustrated. I have twice complained about the online platform , and I gave very precise reasons via e- mail to their IT department . I gave it a try again today . Sorry guys I got frustrated again within 5 minutes and just rather ordered from Cielio . Can you really not fix the online problem once and for all.

And then I also had a problem with Coricraft . I wanted to order a 30K item . Was told it is dining room item on an e- mail . I confirmed that the item was available and wanted to order it as all dining room items are on 30 % less special. Only to be told three days later when wanting to pay -“sorry the consultant made a mistake” . I have the e- mail as proof. She assumed that it was a dining room item . How can you assume something , if you are not sure, act professional and make sure and then reply to the customer after making sure . It was suppose to be a Father’s Day gift .